What Fin (by Intercom) does well
Tight integration with Intercom inbox. Strong default UX. Massive distribution via the Intercom installed base.
honest comparison
Fahmix AI vs Fin (by Intercom).
Fin (by Intercom) ai agent built on top of intercom inbox. Here's where they're a better choice than us — and where we're a better choice than them. We score against our own matrix so you can argue with it.
6/7dimensions where Fahmix AI winsour matrix · open to dispute
1/7dimensions where Fin (by Intercom) winsreasons to pick them
0/7tiescommodity feature parity
What each side gets right.
Where Fin (by Intercom) misses
Lock-in to Intercom. No standalone option. Outcome attribution is per-resolved but Fin's definition of 'resolved' is looser than ours (no CSAT clawback).
Where Fin (by Intercom) beats us
If you already pay for Intercom, plugging Fin in is one click. The integrated inbox UX is genuinely good for tenants who live there.
The matrix — argue with it.
We mark a row "Fahmix AI" where we believe we beat them today, "Fin (by Intercom)" where they beat us today, and "Tie" where it's commodity parity.
| Capability | Fahmix AI | Fin (by Intercom) | Edge |
|---|---|---|---|
| Standalone (no inbox lock-in) | Yes — bring any channel adapter | No — requires Intercom | Fahmix AI |
| Pricing model | Per ROU (~$0.50–$0.80, includes model costs) with hard CSAT + reopen clawback | $0.99 / resolution; 'resolution' defined liberally | Fahmix AI |
| Existing-Intercom customer onboarding | 1 hour | Instant if you're on Intercom | Fin (by Intercom) |
| Multi-tenant white-label | Yes — custom domain CNAME | No | Fahmix AI |
| Native Banglish / Hinglish | Day-1, judge-evaluated in CI | English-first | Fahmix AI |
| MCP server + client | Day-1 | No public MCP support | Fahmix AI |
| EU AI Act conformance | Article 4 / 26 / 27 / 50 enforced | Partial | Fahmix AI |
Pick the one that fits.
Pick Fin (by Intercom) if…
- You're already deep in Intercom and not moving
- You don't need multi-tenant white-label
- Your customer base is fully US-English
Pick Fahmix AI if…
- You want to escape Intercom or never enter it
- You serve South Asia / MENA dialects
- You want quality-gated billing instead of looser resolution definitions
More comparisons
try it free
Run Fahmix AI on your own conversations.
First 100 ROUs are free. If we lose against Fin (by Intercom) for your use case, you'll see it inside an hour.